Sometimes when a hospital is so large and sees so many patients, you may not realize how special you make them feel. Not only did you have an employee who recognized my child's illness on her own time, but she took the steps to get her proper care. This woman went above and beyond. Not because it was her job, because she cared. Each doctor, each fellow, each department we came into contact with. Every single person who we crossed paths with made this time more than tolerable. They made sure that my child was not just a patient, not just a room number, not just a surgery- she was Anna. Not because this was their job, but because they cared. With each follow up appointment, with each phone call from a frantic mother, with each question and concern, we were given kindness and treated with care. Not once did I ever feel like a nuisance or a pain, even though I may have been. We were helped through recovery with the kid gloves we needed. Not because it was their job, but because they cared.
To the staff that cared for our daughter, she may have been just a patient, but the important part is, she never felt that way. We never felt to be "just anything". The Cincinnati Children's staff not only saved my daughters life, but they brought comfort and love to our family when we were in a very scary place. Not because it was their job, but because they cared.
As she has made a full recovery and been given amazing opportunities through the hospital, we continue to see this care.